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Problem activating discovery+

Nlptrckshmn — Tue, 19 Sep 2023 07:58:49 GMT

@DavidM Would you be able to provide with the same assistance via private message please? I am having the exact same issue and it’s also preventing me activating Discover plus.

Re: How do I Remove old accounts from my bt id

RobbieMac — Tue, 19 Sep 2023 08:01:37 GMT

Hi @Nlptrckshmn

Welcome and thanks for your post! I have moved your post to start your own thread discussion.

I am sorry for the problems you're having with your BTID. I understand you have multiple accounts associated which is preventing you from activating discovery+. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

Re: Problem activating discovery+

PaddyB — Tue, 26 Sep 2023 15:17:14 GMT

Hi @Nlptrckshmn,

Thank you for taking my call today. I was happy to hear that you've been able to set up the discovery+ now that the old account been removed.

If you have any other issues or need anything else, please feel free to drop me a reply to the Private Message I sent earlier.

Thanks,

Paddy