This topic

Unable to access billing and account details on MY BT - the three roaming balls keep spinning

Ralph2728 — Tue, 19 Sep 2023 11:33:12 GMT

Unable to access billing and account details on MY BT

The three coloured roaming balls keep spinning.

I have tried both my PC and mobile phone, in normal and private/incognito modes using two different browses, Chrome and Firefox

Re: Unable to access billing and account details on MY BT - the three roaming balls keep spinning

RobbieMac — Tue, 19 Sep 2023 11:49:41 GMT

Hi @Ralph2728

Welcome and thanks for your post!

I am sorry for the problems you're having viewing your billing info on your BTID. Have a word with one of our guides in the helpdesk on 0330 1234 150 who'll be able to help you out. Post back and let me know how you get on chatting with them.

Thanks,

Robbie

Re: Unable to access billing and account details on MY BT - the three roaming balls keep spinning

Ralph2728 — Tue, 19 Sep 2023 12:49:45 GMT

Hi Robbie,

Thanks for pointing me in the right direction.

All is has been resolved by your colleague. It appears there was a conflict with the user name from an old BT account.

Ralph

Re: Unable to access billing and account details on MY BT - the three roaming balls keep spinning

RobbieMac — Tue, 19 Sep 2023 13:31:30 GMT

Hey @Ralph2728

Many thanks for posting back to let us know this is sorted out now 🙂

All the best,

Robbie