https://community.bt.com/t5/Bills-Packages/quot-Can-t-get-your-account-details-quot-screen/m-p/2315479#M159528 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/314209">@mrfresh</a></SPAN>, sorry you're getting this error. It looks like you may have an old account still connected to your BTID. &nbsp;</P> <P><SPAN style="background-color:white;">If you are able to set up another BTID with an email address that has not been used as a BTID before and it will work ok.</SPAN><BR /><SPAN style="background-color:white;">If you don't have another email address you can use I've sent you a Private Message so you can get in touch with the Mod team and we'll probably have to delete the BTID so you can set it up again without the old account linked.&nbsp;</SPAN><BR /><SPAN style="background-color:white;">Cheers</SPAN><BR /><SPAN style="background-color:white;">John</SPAN></P> Tue, 19 Sep 2023 18:57:37 GMT JohnC2 2023-09-19T18:57:37Z https://community.bt.com/t5/Bills-Packages/quot-Can-t-get-your-account-details-quot-screen/m-p/2315445#M159525 <P>Hey people...</P><P>I wonder if anyone knows what's going on here. When I log on to my MyBT account I always get this screen. So I can't see my bills or any of my services. I've done password reset etc. It logs me in but just takes me to this "we can't find your account" screen.</P><P>It's been like this since I signed up with BT back around March but it's only bugging me now 'cos it means I can't get in to activate the new sport app.&nbsp;</P><P>Anyone got any suggestions?&nbsp;</P><P>Thank you!</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2023-09-19 180340.jpg" style="width: 999px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/81834i4A6564F8F6ED2A82/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot 2023-09-19 180340.jpg" alt="Screenshot 2023-09-19 180340.jpg" /></span></P> Tue, 19 Sep 2023 17:13:07 GMT https://community.bt.com/t5/Bills-Packages/quot-Can-t-get-your-account-details-quot-screen/m-p/2315445#M159525 mrfresh 2023-09-19T17:13:07Z https://community.bt.com/t5/Bills-Packages/quot-Can-t-get-your-account-details-quot-screen/m-p/2315479#M159528 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/314209">@mrfresh</a></SPAN>, sorry you're getting this error. It looks like you may have an old account still connected to your BTID. &nbsp;</P> <P><SPAN style="background-color:white;">If you are able to set up another BTID with an email address that has not been used as a BTID before and it will work ok.</SPAN><BR /><SPAN style="background-color:white;">If you don't have another email address you can use I've sent you a Private Message so you can get in touch with the Mod team and we'll probably have to delete the BTID so you can set it up again without the old account linked.&nbsp;</SPAN><BR /><SPAN style="background-color:white;">Cheers</SPAN><BR /><SPAN style="background-color:white;">John</SPAN></P> Tue, 19 Sep 2023 18:57:37 GMT https://community.bt.com/t5/Bills-Packages/quot-Can-t-get-your-account-details-quot-screen/m-p/2315479#M159528 JohnC2 2023-09-19T18:57:37Z