This topic

Issues accessing/viewing account

carwynf1 — Tue, 19 Sep 2023 16:18:26 GMT

Hi!

I’m having issues viewing and accessing my account online and on the app. Says on the app that it is a glitch on BT end. Is there any of the Mods available that can look at my account and check if there is anything wrong? Thanks, Carwyn

Re: Issues accessing/viewing account

JohnC2 — Tue, 19 Sep 2023 18:59:49 GMT

Hi @carwynf1, welcome back.

Were you able to view your bills etc ok on your MyBT last month?
Or have you not been able to access them since your service got activated?

Cheers

John

Re: Issues accessing/viewing account

carwynf1 — Tue, 19 Sep 2023 19:16:38 GMT

Hi @JohnC2

Yes I have been able to view my account on myBT and the app last month/week but noticed today that I get the message and cannot access my account online. @DavidM and @DanielS know about my recent issues with ordering fibre. Hope you can help me with this?

Thanks, Carwyn.

Re: Issues accessing/viewing account

JohnC2 — Wed, 20 Sep 2023 07:44:08 GMT

Hi @carwynf1, thanks for the update via PM.
The error message said it was temporary so can you check if your still getting the error today?
Have you cleared your cookies and cache and tested again online?

Cheers

John

Re: Issues accessing/viewing account

carwynf1 — Wed, 20 Sep 2023 08:00:48 GMT

Hi @JohnC2

I have checked today and the message is still there. I have also cleared cookies as you said and still cannot view my account, only shows Account 2 next to Account No: on the My BT page 😞

Thanks, Carwyn.

Re: Issues accessing/viewing account

JohnC2 — Wed, 20 Sep 2023 08:12:28 GMT

Hi @carwynf1, thanks for checking again and trying that.

I've sent you a Private Message so you can get in touch with the Mod team for help fixing this.

Cheers

John

Re: Issues accessing/viewing account

carwynf1 — Fri, 22 Sep 2023 18:55:06 GMT

Hi @DanielS

I have sent the details again for my account to John but still haven’t had a reply. Is this something that you can help me with please?

Thanks,

Carwyn

Re: Issues accessing/viewing account

DanielS — Sat, 23 Sep 2023 08:53:37 GMT

Good morning @carwynf1,

I am sorry that it hasn't been picked up yet. There are still a number of other people ahead of you at the moment. We're busier than usual at the moment but I promise that we will get to you as soon as we can.

Thank you

DanielS