https://community.bt.com/t5/Bills-Packages/FTTP-Installation/m-p/2315564#M159536 <P>Hi,</P><P>So I ordered FTTP and was originally due for install on the 15th, I noticed the engineer vist had changed to "awaiting confirmation" so I phoned and they told me it needed to be re arranged - then something screwed up and somehow they cancelled the order. so I had to phone back again and re-place the order - luckily I managed to get install booked on the same date as the first order was re-scheduled for.&nbsp; I then realise that the phone number is incorrect for the engineer visit (even though I've asked many times for it to be changed) so I go in to change it in the app and now its back to awaiting confirmation&nbsp;</P><P>To make matters even more strange, I've just looked today and it says Engineer visit: Requested. Not only that the contact number has completely changed again!</P><P>&nbsp;</P> Wed, 20 Sep 2023 07:50:15 GMT jackrawlin 2023-09-20T07:50:15Z https://community.bt.com/t5/Bills-Packages/FTTP-Installation/m-p/2315564#M159536 <P>Hi,</P><P>So I ordered FTTP and was originally due for install on the 15th, I noticed the engineer vist had changed to "awaiting confirmation" so I phoned and they told me it needed to be re arranged - then something screwed up and somehow they cancelled the order. so I had to phone back again and re-place the order - luckily I managed to get install booked on the same date as the first order was re-scheduled for.&nbsp; I then realise that the phone number is incorrect for the engineer visit (even though I've asked many times for it to be changed) so I go in to change it in the app and now its back to awaiting confirmation&nbsp;</P><P>To make matters even more strange, I've just looked today and it says Engineer visit: Requested. Not only that the contact number has completely changed again!</P><P>&nbsp;</P> Wed, 20 Sep 2023 07:50:15 GMT https://community.bt.com/t5/Bills-Packages/FTTP-Installation/m-p/2315564#M159536 jackrawlin 2023-09-20T07:50:15Z