This topic

Gamepass ultimate cancelled but account still being controlled by BT even after cancelling

Zen10 — Wed, 20 Sep 2023 22:17:24 GMT

I am unable to control my own Microsoft account since BT have not released their control of it.

Now my Gamepass has expired and I cannot renew it, Microsoft cannot help as they say BT must release it.

Re: Gamepass ultimate cancelled but account still being controlled by BT even after cancelling

JohnC2 — Thu, 21 Sep 2023 08:31:33 GMT

Hi @Zen10, welcome to the forum and thanks for posting.

Sorry your account has not been released after your free period has expired. I've sent you a Private Message so you can get in touch with the Mod team for help getting it released.

Cheers

John

Re: Gamepass ultimate cancelled but account still being controlled by BT even after cancelling

Zen10 — Thu, 21 Sep 2023 09:31:12 GMT

Thanks I’ve sent a reply via PM

Re: Gamepass ultimate cancelled but account still being controlled by BT even after cancelling

DavidM — Mon, 02 Oct 2023 07:58:48 GMT

Hi @Zen10 and thanks for sending over the details.

I can see the Xbox guys have been in touch and sorted this for you. Post back if you have any other problems.

Happy gaming!!!!!!!

David