https://community.bt.com/t5/Bills-Packages/Return-equipment/m-p/2316090#M159645 <P>it can take up to 4 weeks for BT records to be updated.&nbsp; you can phone CS 03301234150 and with your receipt of posting they should be able to update your record</P> Fri, 22 Sep 2023 12:12:19 GMT imjolly 2023-09-22T12:12:19Z https://community.bt.com/t5/Bills-Packages/Return-equipment/m-p/2316084#M159644 <P>Hi,</P><P>I posted the Hub2,&nbsp; that I received in error, back to BT. I used provided white back and the label. I have the royal mail receipt.&nbsp; The tracking says it was delivered to BT on the 13th September.&nbsp; Today 22nd September,&nbsp; I&nbsp; received another BT message reminding me about the return.&nbsp; Please advise what should I do next.</P><P>Many thanks.&nbsp;</P><P>Ella</P> Fri, 22 Sep 2023 11:32:48 GMT https://community.bt.com/t5/Bills-Packages/Return-equipment/m-p/2316084#M159644 Edunbar 2023-09-22T11:32:48Z https://community.bt.com/t5/Bills-Packages/Return-equipment/m-p/2316090#M159645 <P>it can take up to 4 weeks for BT records to be updated.&nbsp; you can phone CS 03301234150 and with your receipt of posting they should be able to update your record</P> Fri, 22 Sep 2023 12:12:19 GMT https://community.bt.com/t5/Bills-Packages/Return-equipment/m-p/2316090#M159645 imjolly 2023-09-22T12:12:19Z https://community.bt.com/t5/Bills-Packages/Return-equipment/m-p/2316109#M159646 Thank you very much Fri, 22 Sep 2023 13:05:59 GMT https://community.bt.com/t5/Bills-Packages/Return-equipment/m-p/2316109#M159646 Edunbar 2023-09-22T13:05:59Z