https://community.bt.com/t5/Bills-Packages/Old-account-still-showing/m-p/2316188#M159653 <P>My old account is still showing on my app is there anyway to remove it?</P> Fri, 22 Sep 2023 21:43:22 GMT acadywold 2023-09-22T21:43:22Z https://community.bt.com/t5/Bills-Packages/Old-account-still-showing/m-p/2316188#M159653 <P>My old account is still showing on my app is there anyway to remove it?</P> Fri, 22 Sep 2023 21:43:22 GMT https://community.bt.com/t5/Bills-Packages/Old-account-still-showing/m-p/2316188#M159653 acadywold 2023-09-22T21:43:22Z https://community.bt.com/t5/Bills-Packages/Old-account-still-showing/m-p/2316280#M159659 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/321969">@acadywold</a></SPAN>,</P> <P>The only way to remove it is to have someone from BT remove it. Our Customer Services can arrange to have this done is you call in. Or, my team can remove it for you if you reply to the private message that I'm about to send you. Just so you are aware, it will take us a few working days before we can get to you but we will sort it.</P> <P>Thank you<BR />DanielS</P> Sat, 23 Sep 2023 12:45:27 GMT https://community.bt.com/t5/Bills-Packages/Old-account-still-showing/m-p/2316280#M159659 DanielS 2023-09-23T12:45:27Z