Address for Returning Kit

sian496 — Sat, 23 Sep 2023 12:40:27 GMT

Hi.

I need the returns address for sending back kit - I can no longer log in to My BT account as it says I don't have any products any more. I asked for the returns kit to be sent to my forwarding address but this hasn't happened.

Does anyone know what address I can get send this to please? @RobbieMac ?

I have tried calling, but spent over half an hour without getting through to anyone.

Thanks

Re: Address for Returning Kit

RobbieMac — Sat, 23 Sep 2023 15:22:09 GMT

Hi @sian496

Welcome and thanks for your post! I have moved your post to where it's more appropriate.

I am sorry for the problems getting hold of a returns kit. We are extremely busy at present and it'll take us a few days to get round to picking up your case. In the meantime, you could try the helpdesk on 0300 1234 150 during quieter periods.

If, however, you are still having problems, I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

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Address for Returning Kit

Re: Address for Returning Kit