This topic

How do I remove an old account from MyBT?

karhar — Tue, 19 Sep 2023 16:00:24 GMT

How do I remove an old account from MyBT.

I've seen this question asked many times, but the resolution doesn't appear in this forum.

At the moment, I can't activate Discovery+ as the MyBT login defaults to the old account at login, which has no products associated with it?

Re: How do I remove an old account from MyBT?

DanielS — Tue, 19 Sep 2023 17:56:09 GMT

Hi @karhar,

Thanks for taking the time to join our Community.

To remove an account you will need someone from BT to do it. I'm a moderator for BT so I'll arrange to get this removed for you.

I'm sending you a private message with some details that I'll need. Please note, it may take us a few days before we can currently get back to you.

Thank you

DanielS

Re: How do I remove an old account from MyBT?

DanielS — Mon, 25 Sep 2023 16:08:03 GMT

Hi @karhar,

Thanks for taking the time to speak with me today.

To confirm, I have removed that old account for you which should allow you to activate your Discovery+ with your current active account.

Take care and have a great day. If you need anything, please come back to me.

Thanks

DanielS