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Can't add account to MyBT

kitchengarden — Tue, 26 Sep 2023 12:22:10 GMT

Hi,

I tried to add my account to MyBT but it fails. It keep saying I have successfully added account and need to wait for 5 minutes. But the bt account never actually appear. I have no account every time I login to MyBT.

I phoned BT but they had no idea

Re: Not able to add the account to MyBT

kitchengarden — Tue, 26 Sep 2023 11:53:38 GMT

what is the solution?

Re: Can't add account to MyBT

PaddyB — Tue, 26 Sep 2023 14:14:14 GMT

Hi @kitchengarden,

Thank you for posting. I'm sorry you're having difficulties adding the account to your BT ID. If you send me your details, I'll be able to give you a hand.

I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy