Remove old account from MyBT

camdenman — Tue, 26 Sep 2023 11:02:47 GMT

Hi, I have 2 accounts listed in MyBT, which unfortunateky defaults to the old one.

Spoke to customer services who advised me to re-add the existing account and select as default, but this hasn't helped.

Any idea how I can remove the old account, to leave the current account as default? Looking on this forum I'm unable to do myself online?

Thanks in advance!

Re: Remove old account from MyBT

PaddyB — Tue, 26 Sep 2023 13:53:53 GMT

Hi @camdenman,

Thank you for posting and welcome to the Community. If you send me your details, I'll be able to give you a hand getting that old account removed.

I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

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Remove old account from MyBT

Re: Remove old account from MyBT