https://community.bt.com/t5/Bills-Packages/BT-trying-to-charge-me-20-a-month-for-complete-wifi-disc/m-p/2316787#M159769 <P>i had bt installed 22nd sept, im on the 37.99 full fibre 500 package, im a new customer and you can see on their website its only £5 a month on this package to add complete wifi.</P><P>i noticed later on in the day on friday wifi isnt reaching some areas so i called to add the complete wifi to my package, they said yep its all done and ordered for the £5 and said it was added on and i would get the disc in the post. didnt receive anything.</P><P>called again on monday 25th and today 26th and suddenly they said they hav no record of it and nothings been ordered. and if i want to add the wifi disc i have to change to a 52.99 a month package?? anyone that goes to their website can see its literally only £5 a month to add complete wifi to this full fibre 500 package, and im literally still a new customer and they still dont know anything about it even want to honour it? and they know nothing about the £5 a month price on their site? who can i speak to to actually get it sorted</P> Tue, 26 Sep 2023 14:22:22 GMT dil1618 2023-09-26T14:22:22Z https://community.bt.com/t5/Bills-Packages/BT-trying-to-charge-me-20-a-month-for-complete-wifi-disc/m-p/2316787#M159769 <P>i had bt installed 22nd sept, im on the 37.99 full fibre 500 package, im a new customer and you can see on their website its only £5 a month on this package to add complete wifi.</P><P>i noticed later on in the day on friday wifi isnt reaching some areas so i called to add the complete wifi to my package, they said yep its all done and ordered for the £5 and said it was added on and i would get the disc in the post. didnt receive anything.</P><P>called again on monday 25th and today 26th and suddenly they said they hav no record of it and nothings been ordered. and if i want to add the wifi disc i have to change to a 52.99 a month package?? anyone that goes to their website can see its literally only £5 a month to add complete wifi to this full fibre 500 package, and im literally still a new customer and they still dont know anything about it even want to honour it? and they know nothing about the £5 a month price on their site? who can i speak to to actually get it sorted</P> Tue, 26 Sep 2023 14:22:22 GMT https://community.bt.com/t5/Bills-Packages/BT-trying-to-charge-me-20-a-month-for-complete-wifi-disc/m-p/2316787#M159769 dil1618 2023-09-26T14:22:22Z