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No Final Bill

Yunxi — Wed, 27 Sep 2023 11:46:17 GMT

Hello,

My service ended on September 19th, and I haven't received the final bill yet. While waiting for the bill, I've been charged via direct debit, and I received an email stating that I would be charged again next month.

Could you please tell me how to resolve this?

Re: No Final Bill

DavidM — Wed, 27 Sep 2023 11:55:22 GMT

Hi @Yunxi and welcome to our community.

Thanks for posting about your account. The final bill should be with you 7 - 10 working days after the account closes. If you don't receive it get back to me and I'll look into it for you.

Cheers

David

Re: No Final Bill

Yunxi — Wed, 27 Sep 2023 12:04:04 GMT

Hi David,

Thank you for the information.

Kind regards,
Yunxi