This topic

Unable to view products, bill or usage.

onlineallthetime — Tue, 26 Sep 2023 15:00:44 GMT

Hello

On 16th September I contacted Customer Services to log an issue.

Today is working day seven and I have not had any communication from the team it was escalated to.

My account has an old and a new account listed and when I login in through a browser I am greeted with the following.

Sorry, we can’t get your account details at the moment
We couldn’t find any account details for that BT ID. Please try again.

I have not been able to view my bill, usage or products.

Re: Unable to view products, bill or usage.

DavidM — Tue, 26 Sep 2023 15:50:36 GMT

Hi @onlineallthetime and welcome to our community.

Sorry you're having problems viewing your products and details. I can find out what's happening with this. I've dropped you a private message so please reply with the details and we'll take it from there.

Cheers

David

Re: Unable to view products, bill or usage.

onlineallthetime — Thu, 28 Sep 2023 13:46:44 GMT

Afternoon

I replied to the private message on 26th Sep with the requested details however I have not received any further communication.

Is it possible to get an update please?

Re: Unable to view products, bill or usage.

PaddyB — Thu, 28 Sep 2023 17:58:25 GMT

Hi @onlineallthetime,

Thank you for posting. I'm sorry you haven't had a reply from the team yet.

I've checked our queue and I can see that we have your details. There are a few cases ahead of you in the queue and we'll reply as soon as your case reaches the top of the queue.

If you need this sorted right away, please give BT a call on 0330 1234 150.

Thanks,

Paddy

This topic

Unable to view products, bill or usage.

Sorry, we can’t get your account details at the momentWe couldn’t find any account details for that BT ID. Please try again.

Re: Unable to view products, bill or usage.

Re: Unable to view products, bill or usage.

Re: Unable to view products, bill or usage.

Sorry, we can’t get your account details at the moment
We couldn’t find any account details for that BT ID. Please try again.