https://community.bt.com/t5/Bills-Packages/MyBT/m-p/2317696#M159923 <P>I’ve just had an old account removed from MyBT but still cannot access any information on either the MyBT app or logging into my online account, I was promised a call back from a BT agent but unsurprisingly that never happened.</P> Sat, 30 Sep 2023 23:17:30 GMT ehindes 2023-09-30T23:17:30Z https://community.bt.com/t5/Bills-Packages/MyBT/m-p/2317696#M159923 <P>I’ve just had an old account removed from MyBT but still cannot access any information on either the MyBT app or logging into my online account, I was promised a call back from a BT agent but unsurprisingly that never happened.</P> Sat, 30 Sep 2023 23:17:30 GMT https://community.bt.com/t5/Bills-Packages/MyBT/m-p/2317696#M159923 ehindes 2023-09-30T23:17:30Z https://community.bt.com/t5/Bills-Packages/MyBT/m-p/2317732#M159938 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/320165">@ehindes</a></SPAN> and thanks for posting.</P> <P>Sorry you're not able to see any details on your BTiD? Can you post a screen shot of the error message you're seeing?</P> <P>Cheers</P> <P>David</P> Sun, 01 Oct 2023 09:28:38 GMT https://community.bt.com/t5/Bills-Packages/MyBT/m-p/2317732#M159938 DavidM 2023-10-01T09:28:38Z