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Can't claim rewards card

sansiro2 — Mon, 02 Oct 2023 11:41:47 GMT

Just rejoined BT and had a confirmation text through saying rewards card could now be claimed. However when i log in there are 2 accounts listed, an old account from when i was with BT years back and the new one. I select the new account and no rewards are showing. Indeed the page doesn't seem to load properly. Can someone please help.

Thanks

Re: Can't claim rewards card

RobbieMac — Mon, 02 Oct 2023 14:34:56 GMT

Hi @sansiro2

Thanks for your post and welcome back.

Sorry for the problems you've had claiming for the reward card. I understand that there are two accounts listed when you log in to your BTID. We are extremely busy at the moment, so to get this resolved faster, give our guides in the helpdesk a call on 0330 1234 150.

Feel free to post back and let me know how you get on chatting with them 🙂

Thanks,

Robbie

Re: Can't claim rewards card

sansiro2 — Wed, 04 Oct 2023 16:48:58 GMT

Thanks Robbie. The guides have now sorted this. Thanks for the assistance.

Re: Can't claim rewards card

RobbieMac — Thu, 05 Oct 2023 07:20:06 GMT

Many thanks for posting back @sansiro2 and for letting us know our guides in the helpdesk got you sorted with your reward card 🙂

All the best,

Robbie