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Re: Gamepass ultimate cancelled but account still being controlled by BT even after cancelling

bladejac — Wed, 04 Oct 2023 12:46:35 GMT

is there a way to sort this please ? I have the same issue and haven't had much luck phoning technical support

Re: Gamepass ultimate cancelled but account still being controlled by BT even after cancelling

NeilO — Wed, 04 Oct 2023 14:19:48 GMT

Hi, @bladejac welcome to the community and thanks for posting, I'm sorry the management of your Gamepass has not reverted back to Microsoft after it expired with BT. I'll send you a private message so you can contact the moderation team and we'll be happy to help you get that sorted.

Thanks

Neil

Re: Gamepass ultimate cancelled but account still being controlled by BT even after cancelling

bladejac — Thu, 05 Oct 2023 10:10:30 GMT

Thank you for the response I have replied with details.

Re: Gamepass ultimate cancelled but account still being controlled by BT even after cancelling

bladejac — Thu, 05 Oct 2023 14:05:36 GMT

My account still said BT but I decided to try redeeming a code for ultimate (hoping id be able to use this after resolution if not). anyway that worked and now my xbox account says Microsoft controlled again.
not sure who's bug this is but would be nice to get it sorted.
FYI if something was done by BT then thank you