This topic

How do I contact BT without a phone?

sakoni — Wed, 04 Oct 2023 16:24:48 GMT

I have profound loss of hearing and find phone calls impossible.

I had written to BT complaining about my broadband charges and specifically told them not to call me as I would not be able to answer and asked them to write to me but despite that they still keep phoning me.

What should I do now?

Re: How do I contact BT without a phone?

gg30340 — Wed, 04 Oct 2023 16:50:49 GMT

I have notified the moderators of the forum about your problem. Once they have read this they may be able to help. They will advise you by posting on this thread.

Re: How do I contact BT without a phone?

NeilO — Wed, 04 Oct 2023 16:53:19 GMT

@sakoni I'm so sorry you didn't get the help you needed when you wrote in. I'll send you a private message and we'll be happy to assist you.

Thanks

Neil

Re: How do I contact BT without a phone?

ljm — Wed, 04 Oct 2023 16:54:00 GMT

Hello sakoni, I sympathise with you greatly, as I too have a hearing impairment and find phonecalls esp to call centres very difficult. I suppose the only thing I can suggest, other than help from this Community or email, would be to may befind a friend or relative who could make a call on your behalf to BT and explain your difficulty with communication other than written. Good luck. 👍

Re: How do I contact BT without a phone?

iniltous — Wed, 04 Oct 2023 17:43:27 GMT

https://www.bt.com/help/here-for-you