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Multiple Old Accounts

mawais — Thu, 05 Oct 2023 15:36:44 GMT

Hi there,

I have 2 old accounts that are not used or have any products on them associate with my BT ID. I currently have 2 running accounts for 2 different addresses. As you can imagine, this is now starting to get quite confusing. I've phoned and spoke to customer services about 3 times now but to no avail. Please could someone help in getting rid of these 2 accounts from my BT ID please?

Thanks.

Re: Multiple Old Accounts

DavidM — Thu, 05 Oct 2023 16:30:31 GMT

Hi @mawais and welcome to our community.

Thanks for posting about your BTiD. I can get the unwanted accounts removed for you. I'll need a few details so check your inbox for my message and drop me a reply with the details.

Just an FYI. We're busier than usual so it's taking a little longer than usual to reply but once you send over the details we'll get to you in turn.

Cheers

David