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Connection to disconnected landline

BB41 — Fri, 06 Oct 2023 10:45:34 GMT

Good Morning,

We are at the end of a barn conversion, there is an old BT cable in situ but no socket attached . We want to get this connected and have broadband only .

Who do I contact to arrange this,

We are currently on EE mobile which is pretty poor at the minute

Re: Connection to disconnected landline

Keith_Beddoe — Fri, 06 Oct 2023 10:48:25 GMT

@BB41

Welcome to this user forum for BT Retail phone and broadband customers.

Assuming you want to use BT Retail, as you have posted on this forum, then you just place an order for broadband only.

https://www.bt.com/broadband/broadband-without-landline

Re: Connection to disconnected landline

BB41 — Fri, 06 Oct 2023 11:03:02 GMT

So I don't need to use a BT phone line at all ???

Re: Connection to disconnected landline

iniltous — Fri, 06 Oct 2023 11:11:16 GMT

As you are posting on a BT Customer forum , it’s a reasonable assumption that it’s BT you want to use for service, if it’s not , you should be asking questions on the customer forum of the company you would like to use .

BT offer a standalone broadband, so no telephony service, that still requires a physical ‘line’ , unfortunately many people associate landline and telephony as the same thing , a standalone broadband service needs a ‘line’ to work , fibre or copper , it may say in the advert ‘no landline needed’ , it should really say ‘ no requirement to take telephony’

Re: Connection to disconnected landline

Keith_Beddoe — Fri, 06 Oct 2023 11:11:08 GMT

There is no such thing as a BT Phone Line. The lines are the property of Openreach, who provide the network for many different providers.

Re: Connection to disconnected landline

BB41 — Fri, 06 Oct 2023 11:13:16 GMT

Yes I want to connect to a BT hub, I have a BT cable but it's not attached to anything (no socket face plate just a cable coming into the property.
How does this operate a BT hub ?

Re: Connection to disconnected landline

BB41 — Fri, 06 Oct 2023 11:19:17 GMT

Thanks, yes I was confused and realise I need to contact Open reach

Re: Connection to disconnected landline

Keith_Beddoe — Fri, 06 Oct 2023 11:19:46 GMT

You need to have a broadband package first. If a socket is needed, then that will be fitted by Openreach. You then plug in the supplied BT Smart Hub 2, into that socket.

Re: Connection to disconnected landline

Keith_Beddoe — Fri, 06 Oct 2023 11:23:19 GMT

@BB41

You do not contact Openreach, they only speak to Service Providers, and will not speak to end users. They will just refer you back to your provider.

Re: Connection to disconnected landline

licquorice — Fri, 06 Oct 2023 11:24:31 GMT

You can't contact Openreach, they are not customer facing, they only deal with ISPs.

Any existing wiring you have is entirely irrelevant. You just order whatever service you want from whichever provider you want.

Re: Connection to disconnected landline

BB41 — Fri, 06 Oct 2023 12:00:11 GMT

Ok thank you all for your help

So , how do I go about getting a BT hub, do I just make an online order and they will do the rest ??

Re: Connection to disconnected landline

licquorice — Fri, 06 Oct 2023 12:08:39 GMT

You don't order a hub, you order whatever broadband package you require and the necessary equipment will be supplied.

Talk to BT sales team
0330 1234 150

Re: Connection to disconnected landline

iniltous — Fri, 06 Oct 2023 13:35:10 GMT

As stated , you contact BT and request broadband service ( without telephony if that’s what you want ) if doing this on line you would have to select the correct address , if ordering by phone , the BT rep would search for the address, as your address seems a little out if the ordinary ( being a barn conversion) this may cause issues if the address doesn’t exist on the OR database or there is no record of it ever being previously ‘served’ , best case scenario, you order , you are given a installation date and told to be available for the installation engineer, who installs the service satisfactorily.

Re: Connection to disconnected landline

BB41 — Fri, 06 Oct 2023 13:59:27 GMT

Thank you all,

Finally got my order through , my address is on Royal Mail now so the agent went through it thoroughly.

Finally have an installation date of 27th Oct , so with all your help I'm finally getting sorted