This topic

Am I missing something? Being charged a lot more than the website suggests.

Retrovertigo — Sun, 08 Oct 2023 06:42:18 GMT

I was checking my bill as I have been lazy and not checked it for quite some time and found that I'm being charged just over £78 per month for Fibre 250 with complete wi-fi.

I checked the BT website and they show Fibre 250 with complete wi-fi as being just under £60 per month. I've been on to the Twitter team who said they couldn't find that price on the website, so I posted them a screenshot as requested and they said they would get back to me. But I haven't heard a thing since.

Being charged almost £20 a month more than the website suggests the cost should be, is pretty shocking in all honesty. I just can't help thinking that I've missed something though? On my bill all my other bits and pieces are charged separately so I know it's nothing to do with that.

Can anyone shed any light? Thanks.

Re: Am I missing something? Being charged a lot more than the website suggests.

imjolly — Sun, 08 Oct 2023 07:01:27 GMT

if you check in MYBT at past bills you will see a large increase in cost end march/april with CPI+3.9% . are you still in fixed term contract?

Re: Am I missing something? Being charged a lot more than the website suggests.

Retrovertigo — Sun, 08 Oct 2023 07:13:09 GMT

I need to check back through my emails, but I believe around that time I received a message encouraging me to renew my contract to keep making savings, which I did. But despite you saying there was a big increase, the website does show a much lower price.

Re: Am I missing something? Being charged a lot more than the website suggests.

imjolly — Sun, 08 Oct 2023 07:26:02 GMT

there are always offers on and some may be better than you currently have and others not so good. no point in a fixed contract with agreed price which allows you to change your contract price everytime there is a better offer. many of the offers now are broadband only with no home phone so need to make sure you are comparing like with like

you can try retentions and see if they will give better deal 08007831401

Re: Am I missing something? Being charged a lot more than the website suggests.

Crimliar — Sun, 08 Oct 2023 08:23:55 GMT

Once you've established what services you have, it's worth referring back to the BT price list. A few companies have come a cropper over adding CPI + 3.9% to custom rates while not fully implementing them on standard rates, but I'm not aware of BT ever having made that mistake. There is probably a reason for this, all you've got to do is find it!

Re: Am I missing something? Being charged a lot more than the website suggests.

Retrovertigo — Sun, 08 Oct 2023 08:58:33 GMT

Well, the Twitter team have just replied but I'm as confused as ever. They said the price for Fibre 250 with complete wi-fi and Halo 3 is £85.99 and that the screenshot I sent them isn't comparable with the package I have. But the screenshot clearly shows Fibre 250 for £47.99 before adding complete wi-fi (£10) and Halo 3.

According to BT's website, Fibre 500 is £85.99.

Re: Am I missing something? Being charged a lot more than the website suggests.

imjolly — Sun, 08 Oct 2023 09:04:10 GMT

the probability of renegotiating your contract which only started this year for the same package is unlikely as you have found when contacting Twitter team. you may find you can negotiate an upgrade and get that for same or similar cost you currently pay try retentions team and see what they will offer if anything

Re: Am I missing something? Being charged a lot more than the website suggests.

Retrovertigo — Sun, 08 Oct 2023 09:08:48 GMT

Am I going daft or is this BT page showing Fibre 250 at well below the price they claim?

Re: Am I missing something? Being charged a lot more than the website suggests.

imjolly — Sun, 08 Oct 2023 09:25:50 GMT

Have you checked MYBT to see what you actually negotiated/agreed when you started your current contract. I can't see why BT will renegotiate your existing contract and the price you posted does not include any extras

as I said you are more likely to make progress with a package upgrade and for similar price

Re: Am I missing something? Being charged a lot more than the website suggests.

Crimliar — Sun, 08 Oct 2023 18:13:41 GMT

You have to use the price list that I posted earlier in the conversation as the baseline. Anything below that figure will be a special offer or an individualised offer both of which may be subject to conditions.

Re: Am I missing something? Being charged a lot more than the website suggests.

Retrovertigo — Mon, 09 Oct 2023 05:35:53 GMT

Well, I didn't get anywhere, as I had thought. Oddly several of the Twitter team just can't find that price above mentioned at all.

I've usually been able to take advantage of offers in the past while under contract by simply renewing my contract for a further two years. Though that has been when BT have called me.

Rather annoyingly, Fibre 500 is exactly the same price according to the price list at BT, but of course it isn't available in my area so I'm stuck paying the same price but for half the speed others can get.

Cest La Vie!

Re: Am I missing something? Being charged a lot more than the website suggests.

spile — Mon, 09 Oct 2023 06:22:54 GMT

Why didn’t you call the retention team as recommended by others?