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Still unable to create bt id

Truck — Sun, 08 Oct 2023 10:00:10 GMT

New customer had my broadband installed 25/August, and every time I’ve tried to create a bt id it says we are having issues try again later, I have phoned customer services twice they have tried setting up for me and had the same response, they did say they would open a case and I would hear something when it’s fixed but I stil have heard nothing.

Re: Still unable to create bt id

RobbieMac — Sun, 08 Oct 2023 11:57:26 GMT

Hi @Truck

Welcome and thanks for your post!

I am sorry for the problems you're having creating a BTID. I appreciate the time you have taken speaking with my colleagues in the helpdesk. We can pick up from here however we are very busy at present and it'll take us a little longer to get round to you. We'll get back to you as soon as we can.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

Re: Still unable to create bt id

DavidM — Sat, 25 Nov 2023 11:54:56 GMT

Thanks for sending over the details @Truck.

I'm glad we were able to get this sorted for you.

All the best

David