This topic

Re: Conflict between old BT account and new account when using My BT

KeldO — Sun, 08 Oct 2023 20:29:09 GMT

Hi,
I'm getting a similar issue where all I can see product wise is the old account number rather than the new account.
Any help appreciated.
Thanks

Re: Conflict between old BT account and new account when using My BT

NeilO — Mon, 09 Oct 2023 10:02:04 GMT

Hi, @KeldO I'll be happy to help you get the old account removed and have sent a private message so you can get in touch with your details.

Thanks

Neil

Re: Conflict between old BT account and new account when using My BT

DavidM — Mon, 23 Oct 2023 12:18:12 GMT

Hi @KeldO ,

Thanks for sending over the details. I'm sorry it took a while to get this sorted but we got there in the end. Post back if you have any other problems.

Cheers

David