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Credit score default

conclark23 — Mon, 09 Oct 2023 21:31:17 GMT

I am a previous BT customer for BT sports I had cancelled this in may time 2020, I have had a mark against my credit score saying I didn’t pay the outstanding amount, however this was cleared at the time I phone up to check and a Colleague put on notes there was no outstanding debt to be paid as she had checked all history and account was cancelled and everything had been paid off. So I shouldn’t have been impacted, can you please get back to me urgently with a resolution as this is having a massive impact on my financial status. I need you to get this updated on my credit score and removed urgently, thanks.

Re: Credit score default

ctrlz — Mon, 09 Oct 2023 22:02:05 GMT

You should raise this via the credit agency providing the report. They can approach BT on your behalf to dispute it, and correct things if they’re wrong.

Re: Credit score default

Keith_Beddoe — Tue, 10 Oct 2023 05:15:47 GMT

@conclark23

The first thing you need to do is raise a dispute with either Equifax or Experian, depending on who the debt is with. You can do that at

Online at www.equifax.co.uk/ask
Call 0800 014 2955
Address – Equifax Ltd
- Customer Service Centre
- PO Box 10036
- Leicester
- LE3 4FS

Online at www.experian.co.uk
Call 0344 481 8000
Address - Experian Headquarters Talbot House
- Talbot Street
- Nottingham
- N80 1TH

They'll then liaise with BT for you.

Re: Credit score default

caravanj — Tue, 10 Oct 2023 07:24:28 GMT

Or if it's with TransUnion

https://www.transunion.co.uk/consumer/consumer-enquiries