This topic

Fibre 2 ordered, appear to have Fibre 1

Senium — Mon, 09 Oct 2023 23:54:18 GMT

Hi all!

I upgraded from Fibre 1 to Fibre 2, the order closed today and it appears I'm still on Fibre 1.

I can see in my Hub Manager that my line is capable of faster speeds than I'm currently getting.

What can I do to get the upgrade to Fibre 2 sorted?

Thanks,

Senium

Re: Fibre 2 ordered, appear to have Fibre 1

caravanj — Tue, 10 Oct 2023 07:35:32 GMT

@Senium

I assume you've done an actual speed test & aren't just relying on the data figures.

https://speedtest.btwholesale.com

Re: Fibre 2 ordered, appear to have Fibre 1

imjolly — Tue, 10 Oct 2023 09:32:42 GMT

@Senium

you certainly seem to be still on fibre 1 with up speed restricted to 10mb. the upgrade will give a bit more down speed although not to even fibre1 max but big improvement in up speed

I have asked mods to help and they will post here

Re: Fibre 2 ordered, appear to have Fibre 1

Senium — Tue, 10 Oct 2023 10:23:51 GMT

Here's the result from the speed test:

This is the info I get from the broadband checker about what should be possible:

Re: Fibre 2 ordered, appear to have Fibre 1

NeilO — Tue, 10 Oct 2023 11:52:58 GMT

@Senium I'm really sorry your speed hasn't improved since the upgrade, I'll send you a private message so you can get in touch with your details and the moderation team will be happy to help.

Thanks

neil

Re: Fibre 2 ordered, appear to have Fibre 1

JohnC2 — Tue, 17 Oct 2023 11:57:59 GMT

Hi @Senium, the order to update your profile has completed. Please will you check and confirm that you are seeing the improved upload.

Cheers

John