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Re: Unable to access my Bills/Usage on MyBT app

Ruth1963 — Tue, 10 Oct 2023 18:04:42 GMT

I am also experiencing problems accessing my current Bill. The whole process with BT is a nightmare. You log in and wade through heavy sales-pitch stuff; 'upgrade here, new package there! Money Money Money!!'

I simply want to see the current Bill before committing myself to anything else. Very cheap Yankee sales drives which put me off.

Re: Unable to access my Bills/Usage on MyBT app

DavidM — Tue, 10 Oct 2023 18:05:40 GMT

Hi @Ruth1963 and welcome back.

It's good to see you again. I'm sorry you're having problems viewing your bills. Are you seeing any error mesages?

Cheers

David

Re: Unable to access my Bills/Usage on MyBT app

Ruth1963 — Tue, 10 Oct 2023 21:20:01 GMT

Yes, I am seeing an error message.

Re: Unable to access my Bills/Usage on MyBT app

JohnC2 — Wed, 11 Oct 2023 08:25:12 GMT

Hi @Ruth1963, thanks for replying.
What does the error message say?
Are you accessing your MyBT via the app or on the internet? https://www.bt.com/mybt

Do you get the error on both?

cheers

john