This topic

Do I need a phone line for internet?

Billybigleg — Tue, 10 Oct 2023 20:05:45 GMT

My elderly aunt wants wifi. She has a BT phone line years ago which I am assuming needs to be reconnected as it hasn’t been used for 10+ years.

when the line is reconnected for internet options does she have to have a phone number/phone package or can she just have the internet?

Keith_Beddoe — Tue, 10 Oct 2023 20:12:38 GMT

Welcome to this user forum for BT Retail phone and broadband customers.

No, she can have just broadband.

gg30340 — Tue, 10 Oct 2023 20:13:39 GMT

She can order Broadband only. This means that she does not have a landline telephone.

Billybigleg — Tue, 10 Oct 2023 20:27:59 GMT

Does that mean she has to have broadband with BT tho?

licquorice — Tue, 10 Oct 2023 20:32:10 GMT

No, of course not.

imjolly — Tue, 10 Oct 2023 20:43:54 GMT

If you don't want a home phone then you can select any provider you wish does not have to be BT

However you still need a physical line whether that is copper or fibre to enable an internet connection

Billybigleg — Tue, 10 Oct 2023 20:50:30 GMT

Thank you!

so this physical line is it only BT I can have that through?

sorry I promise I am not usually this thick!

Keith_Beddoe — Tue, 10 Oct 2023 20:52:19 GMT

The line is provided by Openreach, not BT, so it does not matter who you use.

Billybigleg — Tue, 10 Oct 2023 20:53:02 GMT

Thank you!