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Pending request for account manager

Liz0104 — Tue, 10 Oct 2023 20:19:30 GMT

Hi, I have made a request to access my elderly parents account, the request is pending. How can I access the account to help them? They have no mobile number of email address. Thank you

Re: Pending request for account manager

JohnC2 — Wed, 11 Oct 2023 08:22:08 GMT

Hi @Liz0104, welcome to the forum and thanks for your post.

As your parents have no contact details set up have you tried setting up the account as the account holder for them? Create BT ID

Cheers

John

Re: Pending request for account manager

Liz0104 — Wed, 11 Oct 2023 10:57:32 GMT

Thank you @JohnC . I have tried that and get to this point: Any suggestion on how to get past this point?

Re: Pending request for account manager

JohnC2 — Wed, 11 Oct 2023 11:41:46 GMT

Hi @Liz0104, I've sent you a Private Message so you can get in touch with the Mod team for help resolving this.

Cheers

John

Re: Pending request for account manager

Liz0104 — Wed, 11 Oct 2023 15:36:51 GMT

Thank you