This topic

Receiving bills

Shyboy — Fri, 13 Oct 2023 11:03:59 GMT

Do ( or should) BT send a monthly bill by email?

I know that I can see my bill in my account, but this year I have only received a bill by email seven times. No bill received for October although the money has been taken from my account.

Re: Receiving bills

pottyperson — Fri, 13 Oct 2023 14:16:21 GMT

You should get an email every month on or around your billing date, containing this:

Re: Receiving bills

Shyboy — Mon, 16 Oct 2023 14:37:32 GMT

Thanks for your reply. Yes I should get an email, but the point is that I don't. I didn't have an email for the October bill. I did get one for Aug & Sept but not July.

When I rang BT they told me that I don't receive any emailed bills!!

Very confused.

Re: Receiving bills

pottyperson — Mon, 16 Oct 2023 19:16:39 GMT

I'm also confused; it would be news to me if BT send actual bills by email. If you mean it's notifications that are missing, that's a known issue (see here) and I can refer your message to the forum moderators for help.