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old account interfering with new one

amy14711 — Fri, 13 Oct 2023 23:14:11 GMT

My ex partner has got a old bt account but used my email address. I've now got bt myself and used the same email without realising and now his account is interfering with mine and I cannot go on anything associated with my account like my bill or even activate my discovery plus can someone help please

Re: old account interfering with new one

DavidM — Sat, 14 Oct 2023 08:15:49 GMT

Hi @amy14711 and welcome to our community.

Sorry you're having problems with your BTiD. If the email address is yours then your ex-partner would have to set up a BTiD using their own details. Are you able to contact them to let them know what's happening?

Cheers

David

Re: old account interfering with new one

amy14711 — Sat, 14 Oct 2023 22:44:32 GMT

Unfortunately I don't have anyway to contact him is there anyway I can change my email etc and would it put the accounts separate?

Re: old account interfering with new one

NeilO — Sun, 15 Oct 2023 09:10:12 GMT

@amy14711 I understand, we'll need to take a look at this to figure out what's happened. I'll send you a private message so you can get in touch with the moderation team.

Thanks

Neil