This topic

Re: My BT Content Partner Section is missing

DUBsnacks — Mon, 16 Oct 2023 07:43:55 GMT

I am also having this issue , please can support message me so I can also redeem my xbox pass please.

Re: My BT Content Partner Section is missing

DavidM — Mon, 16 Oct 2023 07:44:58 GMT

Hi @DUBsnacks and welcome to our community.

Thanks for posting about your Xbox reward. When you log in to your BTiD are there more than one accounts listed?

Cheers

David

Re: My BT Content Partner Section is missing

DUBsnacks — Mon, 16 Oct 2023 10:01:31 GMT

No there is only one I see

Re: My BT Content Partner Section is missing

DavidM — Mon, 16 Oct 2023 10:13:45 GMT

Thanks for checking that @DUBsnacks

I can get this looked into for you. Please check your inbox for my messag and drop me over the details.

Cheers

David

Re: My BT Content Partner Section is missing

DUBsnacks — Mon, 16 Oct 2023 12:03:39 GMT

I replied a while ago, have you received?

Re: My BT Content Partner Section is missing

DavidM — Mon, 16 Oct 2023 12:08:24 GMT

Hi @DUBsnacks ,

We have your details. We deal with cases in turn and are very busy at present but we will get to you.

Cheers

David

Re: My BT Content Partner Section is missing

DUBsnacks — Tue, 17 Oct 2023 18:25:38 GMT

Thank you for your help, may I have an ETA on when I will get a response as I've been waiting over 24hours now.

Re: My BT Content Partner Section is missing

JohnC2 — Tue, 17 Oct 2023 18:35:31 GMT

Hi @DUBsnacks, sorry we've not been in touch yet. We are quite busy at the moment so it can take a few days for us to get to you.
I've checked and can see your details are in our queue and we'll be in touch as soon as you reach the top of the queue.

Cheers

John

Re: My BT Content Partner Section is missing

RobbieMac — Tue, 24 Oct 2023 09:55:23 GMT

Thank you for taking the time to chat with me again this morning @DUBsnacks

I am really pleased you've been able to redeem your Xbox Game Pass subscription now. I'll close this off from here as agreed but if you need help in future feel free to come back on here as you're more than welcome 😊

All the best,

Robbie