This topic

Try move to EE

UkzVortex — Tue, 17 Oct 2023 09:43:08 GMT

I am trying to move EE and keep my BT landline number but keep getting this message can anyone from BT OR EE help me

Re: Try move to EE

Weerab1983 — Tue, 17 Oct 2023 10:23:40 GMT

The process could have started migrating BT customers to EE as per the well publicised move to EE for residential customers.

This is a customer to customer community forum but perhaps a mod could clarify. BT don't like to give out business planning confirmation until something is done.

Re: Try move to EE

UkzVortex — Tue, 17 Oct 2023 10:36:00 GMT

Yes I know about that but I am out contract want to move to New EE Today with my old Bt number saying same

Re: Try move to EE

Weerab1983 — Tue, 17 Oct 2023 10:39:56 GMT

Try phoning EE and see what they say.

It may be that you have been unlucky with the timing

Re: Try move to EE

UkzVortex — Tue, 17 Oct 2023 10:43:12 GMT

I have phoned them and they say can keep BT landline number what Voip and this will move it over then in order to email the generated new one and when I spoke to EE they said number is still with BT as they have not but port order in at start of order

Re: Try move to EE

Weerab1983 — Tue, 17 Oct 2023 10:45:26 GMT

I would ask BT to investigate then. Have you tried phoning them?

Re: Try move to EE

UkzVortex — Tue, 17 Oct 2023 10:47:21 GMT

Yes all they tell me do is cancel order replace it again get mess up Each time

Re: Try move to EE

imjolly — Tue, 17 Oct 2023 11:07:30 GMT

@UkzVortex

can I ask why you are trying to move from BT to EE when deals should be the same.

Have you been moved to digital voice yet?

Re: Try move to EE

UkzVortex — Tue, 17 Oct 2023 11:39:34 GMT

I have a faulty Bt smart hub 2 but BT cant fix and yes i all ready have digital Voice I and i want to keep my digital voice number from BT

Re: Try move to EE

imjolly — Tue, 17 Oct 2023 11:51:39 GMT

if you have a faulty SH2 then I don't understand why BT will not just replace it.

I see other posts on EE forum of others trying to move to EE from BT but can't transfer their digital voice phone number

Re: Try move to EE

UkzVortex — Tue, 17 Oct 2023 11:55:22 GMT

they have replaced 10 time does same thing

Re: Try move to EE

RobbieMac — Tue, 17 Oct 2023 11:57:42 GMT

Hi @UkzVortex

Thanks for your posts and welcome back!

I am sorry for the problems you're having placing your order. Can you send us over your details so that we can fully investigate from here, please? I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks

Robbie

Re: Try move to EE

imjolly — Tue, 17 Oct 2023 12:24:17 GMT

@UkzVortex wrote:
they have replaced 10 time does same thing

if BT have replaced hub as you say then problem cannot be a faulty hub

Re: Try move to EE

UkzVortex — Tue, 17 Oct 2023 12:29:52 GMT

Yes it is the fault with hub over heating popping cracking

Re: Try move to EE

imjolly — Tue, 17 Oct 2023 13:52:14 GMT

@UkzVortex wrote:
Yes it is the fault with hub over heating popping cracking

I cannot believe that has happened with everyone of the 10 you say you have had as replacements

Re: Try move to EE

Keith_Beddoe — Tue, 17 Oct 2023 14:03:05 GMT

@UkzVortex

The noise you hear from the home hubs is most likely from the voltage regulator inside which does generate high frequency noise which is normally inaudible to most people, but some can hear it, especially if they are under 40 years of age.

The noise can be modulated with what sounds like a popping noise, as the loading on the voltage regulator changes.

This does not mean its overheating, as if it was overheating, it would totally shut down and the lights would go off.

Its quite possible for all home hubs to produce this noise, so an EE hub is likely to do the same.