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Re: Deceased persons contract

AnnFlinn — Tue, 17 Oct 2023 12:12:24 GMT

We have received a bill for our deceased Father which includes a charge for ending the contract early, surely that isn't correct?

Re: Deceased persons contract

Keith_Beddoe — Tue, 17 Oct 2023 12:17:14 GMT

@AnnFlinn

Welcome to this user forum for BT Retail phone and broadband customers.

I have asked a moderator to assist, by posting here.

Re: Deceased persons contract

RobbieMac — Tue, 17 Oct 2023 13:43:59 GMT

Hi @AnnFlinn

Welcome to the BT Community and thank you for posting!

I am sorry that a cancellation charge has appeared on your late Father's account. That definitely shouldn't have happened. We'll be able to help resolve this from here. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie