Cannot Create a BT ID - apparent "technical issue"

chrislyford33 — Tue, 17 Oct 2023 16:42:54 GMT

Hi,

I began my broadband contract with BT two months ago. I've tried on multiple occasions to create a BT ID but I am always met with "We seem to have a technical issue, please try again later" when completing the final step of the BT ID creation process. When I enter my account number, it remembers the details from the order when I purchased the deal, but I cannot use them to create a BT ID!

I have tried creating a BT ID on multiple devices, over the course of multiple weeks, and cleared browser caches, cookies etc.

This has been very frustrating because I cannot log in online to view my bills or cancel the mobile backup addon that I only wanted until the actual connection came online.

Any help would be appreciated.

Thanks,

Chris

Re: Cannot Create a BT ID - apparent "technical issue"

JohnC2 — Tue, 17 Oct 2023 18:24:55 GMT

Hi @chrislyford33, welcome to the forum and thanks for posting.

I'm sorry that you're having trouble creating a BTID. Are you using an email address that may have been used for an old BT account you had in the past?
Have you tried setting up the BTID with a different email address?
Cheers

John

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Cannot Create a BT ID - apparent "technical issue"

Re: Cannot Create a BT ID - apparent "technical issue"