This topic

Re: BT can't show any personalised deals at the moment

Happyhammer1 — Tue, 17 Oct 2023 17:43:58 GMT

Hi David

I've also been having the same issue for a few months. Have contacted bt by phone and chat and cannot get it resolved. Any help you can give would be most appreciated.

Thanks in advance

Re: BT can't show any personalised deals at the moment

JohnC2 — Tue, 17 Oct 2023 18:41:26 GMT

Hi @Happyhammer1, welcome to the forum and sorry you can't see your offers online.

Please can you check that there are no open orders or faults showing on your account as these can cause an issue until they are closed.

Also do you have any other accounts linked to your BTID or is it just the one account?
Cheers

John

Re: BT can't show any personalised deals at the moment

Happyhammer1 — Tue, 17 Oct 2023 19:29:13 GMT

Hi John

Thanks for you quick response. I can confirm this it is just a single account with no outstanding faults or orders.

Thanks

Re: BT can't show any personalised deals at the moment

DanielS — Wed, 18 Oct 2023 10:54:07 GMT

Hi @Happyhammer1,

Thanks for getting back to us.

I'd like to take a look into this for you and do our best to help you.

I've sent you a private message that you can reply back to my team with.

Thank you
DanielS