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Social Tariff Switch - Reasonable Adjustment?

Teller — Wed, 18 Oct 2023 13:02:10 GMT

Hi,

New here so hope this is in the correct section.

I am currently with Plusnet for Fibre BB and wish to switch to the BT social tariff, but cannot find any way to do this other than verbally through the telephone.

I cannot use telephones due to multiple health conditions and need some form of 'slow' text communication such as e-mail instead. Plusnet have told me there is no other option for the switch than using a telephone. (Through social media text messaging, which is the only way I can contact them).

I have also been surprised to find that BT does not offer any e-mail address for customers to use either.

So my main question is - is there an e-mail address that I can contact BT with as a reasonable adjustment for health conditions? And can they switch me from Plusnet to the social tariff, or does the switch have to be done through my current supplier?

I am assuming that once I have switched, I will be able to manage the account online in future without the need for telephones.

(PS - I have been suggested the Relay service, but that is not suitable for me either.)

Thanks in advance,
Teller

Re: Social Tariff Switch - Reasonable Adjustment?

Keith_Beddoe — Wed, 18 Oct 2023 13:11:20 GMT

@Teller

This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators.

See https://www.bt.com/broadband/home-essentials

I am not aware of any other option, but I will see if a moderator has any suggestions.

Re: Social Tariff Switch - Reasonable Adjustment?

imjolly — Wed, 18 Oct 2023 13:32:05 GMT

@Teller

can I ask why the move to BT when plusnet also offer the home essentials - social tariff package

Re: Social Tariff Switch - Reasonable Adjustment?

NeilO — Wed, 18 Oct 2023 14:59:56 GMT

Hi @Teller I'll send you a private message so you can get in touch with the moderation team and we'll be happy to help.

Thanks

Neil

Re: Social Tariff Switch - Reasonable Adjustment?

Teller — Thu, 19 Oct 2023 09:40:28 GMT

Hi, I'm not aware of Plusnet offering a social tariff. But the main reason for leaving them is the lack of text based contact. They don't even have webchat. I had to re-open an old social media account just to contact them.

Neil has sent me a PM so hopefully they will be able to help. 🙂

Re: Social Tariff Switch - Reasonable Adjustment?

imjolly — Thu, 19 Oct 2023 09:43:09 GMT

@Teller

if you open the link provided by @Keith_Beddoe it provides a plusnet number to call for home essentials

Re: Social Tariff Switch - Reasonable Adjustment?

Teller — Thu, 19 Oct 2023 10:17:11 GMT

I cannot use telephones to call anyone. That is the purpose of this thread.

Plusnet do not offer a social tariff. Plusnet customers can switch to the BT social tariff at no extra cost.

Re: Social Tariff Switch - Reasonable Adjustment?

NeilO — Tue, 24 Oct 2023 07:35:33 GMT

@Teller Thanks for getting in touch with your details, I was happy to help you get an order placed for BT Home Essentials.

Neil