This topic

700 minute package discontinued?

mnbvcxz — Wed, 11 Oct 2023 14:10:02 GMT

If I look at the sign up options for broadband it offers payg calls for £5 or unlimted for £18 but the £7 700 minutes option is not there?

Has it been discontinued? It's still mentioned in the BT websites guides? Or if you sign up for PAYG can you then change to 700 minutes or is it gone for good?

Any ideas?

Thanks

Re: 700 minute package discontinued?

imjolly — Wed, 11 Oct 2023 14:16:09 GMT

just checked BT website and still shows PAYG/700/unlimited

by any chance are you on the 700 min package and if so that why it does not show

Re: 700 minute package discontinued?

Anonymous — Wed, 11 Oct 2023 14:26:23 GMT

Not showing for me either, looks like it's been removed:

Re: 700 minute package discontinued?

imjolly — Wed, 11 Oct 2023 14:27:21 GMT

@Anonymous

this is from further down the same page

Frequently asked questions

I’m on an Unlimited Anytime calling plan. Why are you changing my plan?

We want you to benefit from the features of our usage-based call plans. That’s why we’ve introduced the Unlimited Minutes calling plan. This gives you unlimited minutes to call UK landlines and UK mobiles without having to regrade your broadband.

We’ve made this change so everyone gets the benefits of our new calling plans, such as included calls to UK mobiles. This means you’ll be able to make unlimited calls to mobiles without worrying about extra charges.

What other options do I have?

If the new Unlimited Minutes plan isn’t the best option for you, we have other choices to replace your calling plan. These include our Limited Minutes plan, which gives you 700 minutes to call UK mobile and landline numbers.

Re: 700 minute package discontinued?

Anonymous — Wed, 11 Oct 2023 14:36:14 GMT

@imjollywrote:
this is from further down the same page...

Wouldn't be the first time they've amended a single part of the site without bothering to check for other instances. But checking my options (I'm on PAYG), I can either have unlimited calls for £10 or £13! 😂

Re: 700 minute package discontinued?

mnbvcxz — Wed, 11 Oct 2023 14:37:28 GMT

Thank you. Yes its still listed around the BT website. But if you actually go to order a package it does not appear as an option. I asked an online chat person who said it must be discontinued. But you never know for sure if the online chat people are guessing....

Re: 700 minute package discontinued?

imjolly — Wed, 11 Oct 2023 14:43:12 GMT

@mnbvcxz

are you currently on a calls package?

Re: 700 minute package discontinued?

mnbvcxz — Wed, 11 Oct 2023 14:49:53 GMT

imjolly I would be a new customer. I haven't signed up yet. If I do perhaps I would then be able to transfer to 700 minutes as a then existing customer. Or perhaps it is no more an option... It would be nice to be able to know before signing up. But it may be one of those things you just have to wait and watch what happens.

Re: 700 minute package discontinued?

NeilO — Wed, 11 Oct 2023 17:55:03 GMT

@mnbvcxz it shouldn't be a problem changing to the 700 minutes plan after you're service has started, but if you'd like it from the get-go sales will be able to place the order for you over the phone on 0800 800 150.

Thanks

Neil

Re: 700 minute package discontinued?

mar10 — Wed, 18 Oct 2023 16:39:42 GMT

@NeilO could you query the poor state of the "Phone Calling plan Add ons" webpage with those responsible for designing/editing . As posted in message5 by @Anonymous , there are two option buttons, both marked UNlimited minutes, one for £10pm and one for £13pm.

The "learn more" pop ups also both show Unlimited. Maybe the £10pm option should read Limited Minutes, or possibly: Limited 700 minutes ?

Re: 700 minute package discontinued?

NeilO — Wed, 18 Oct 2023 19:41:18 GMT

Hi @mar10 I'm sure there's a reason behind it but will flag it up incase it's a mistake.

Neil

Re: 700 minute package discontinued?

Anonymous — Mon, 06 Nov 2023 10:55:08 GMT

What was the result of this @NeilO, as three weeks on it's still the same?

Furthermore, I stumbled across this page yesterday advertising 500 minute calling plan, which we know was withdrawn some time ago.

Re: 700 minute package discontinued?

JohnC2 — Mon, 06 Nov 2023 11:29:55 GMT

Hi @Anonymous, sorry nothing back on the 700 mins not showing online.

I'll highlight the above page to be corrected with the 500 mins removed.

Cheers

John

Re: 700 minute package discontinued?

Anonymous — Thu, 28 Dec 2023 12:02:02 GMT

@NeilO @JohnC2

I don't doubt that you raised this but my offers continue to show two version of unlimited calls at different prices, together with the option to "upgrade" from my current FOC PAYG to PAYG for £3! So the pricing has been changed but the erroneous offers not.

Also the reference to the discontinued 500 mins is still present on the page I linked to in message 13 on 6th November.

Re: 700 minute package discontinued?

Colin_London — Thu, 28 Dec 2023 14:59:10 GMT

Researching my options for a new contract yesterday the only Digital Voice options presented by the ordering system (pretending to be a new customer) were Pay as you Go (£5 above the base fibre unlimited cost) and Unlimited calls (an extra £18 on top of that!).

Only EE seem to be offering a 700 minute calls option.

Re: 700 minute package discontinued?

Midnight_Voice — Sat, 07 Sep 2024 13:17:16 GMT

I have been on the 700 minutes plan for yonks.

Coming up to contract renewal, I asked for it to continue, but was told it was ‘discontinued’.

I was offered Unlimited for a price near enough to what 700 minutes is still being shown on the BT pricing plan (30/07/2024) as costing:-

https://www.bt.com/content/dam/bt/storefront/pdfs/BT_PhoneTariff_Residential.pdf

so I didn’t make a fuss, but perhaps I should have.

That document clearly lists all discontinued plans; this one isn’t on it. And the entry above doesn’t qualify in any way that this plan isn’t for new customers, let alone renewing customers like I was.

I know this plan is no longer shown in any of the marketing blurb, but I figure if it’s still in BT’s price list, without qualification on its availability, I should have been able to have it.

Should I have kicked up a fuss anyway?