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Content partner??

Mainman — Thu, 19 Oct 2023 15:19:37 GMT

Hello

I have just been sent an email saying that I have have Xbox game pass as an extra. The email says to activate go to My BT--Content partner. This is not showing. How do I get it to work please?

Re: Content partner??

imjolly — Thu, 19 Oct 2023 15:25:32 GMT

There are numerous like yours if you use search

Have you more than 1 account?

Have you paid first bill?

Try mods suggestion. https://community.bt.com/t5/Bills-Packages/Re-My-BT-Content-Partner-Section-is-missing/m-p/2321232#M160596

Re: Content partner??

Mainman — Thu, 19 Oct 2023 15:32:03 GMT

I only have 1 account that I am aware of. I recently upgraded my package as my contract was coming to an end. I have been with Bt fibre for 2 years. When I upgraded I assume I keep the same account.

Re: Content partner??

Mainman — Thu, 19 Oct 2023 15:34:30 GMT

I havent paid a bill at the new price yet as its not due. BT sent me the email to activate the Xbox.

Re: Content partner??

imjolly — Thu, 19 Oct 2023 15:35:40 GMT

Have you paid bill since upgrade?

You need to use pc/laptop not mobile app

Re: Content partner??

Mainman — Thu, 19 Oct 2023 15:37:45 GMT

I havent paid a bill since upgrade. I am using my PC.

Re: Content partner??

NeilO — Thu, 19 Oct 2023 16:21:52 GMT

@Mainman Welcome to the community and thanks for posting, when did your upgrade order complete?

Thanks

Neil

Re: Content partner??

Mainman — Thu, 19 Oct 2023 16:39:03 GMT

I upgraded at the beginning of this week. I received an email from BT yesterday about the Xbox.

Re: Content partner??

NeilO — Thu, 19 Oct 2023 16:46:42 GMT

Thanks, @Mainman I'm sorry, I've seen it take up to three days after the email has been sent for it to become visible in MyBT. Can you give it a couple more days and reach out to me if it's still not there?

Neil

Re: Content partner??

Mainman — Thu, 19 Oct 2023 16:57:32 GMT

Many thanks. I'll leave it a bit longer.