This topic

How can I revert control of my Xbox account back to Microsoft?

wideawakewesley — Tue, 07 Mar 2023 11:45:34 GMT

There's a long standing thread in the community forums archive on Xbox Gamepass issues:

https://community.bt.com/t5/Archive-Staging/Xbox-Game-Pass-Ultimate-on-BT-Broadband/td-p/2156562

When you take up the free 6/12 month xbox game pass offer from BT, BT take control of managing that aspect of your account. Unfortunately, it doesn't automatically revert to Microsoft when your free period expires. It'd be useful if someone could clearly state the process for getting that account reverted, as there were suggestions about redeeming codes on the Microsoft site to trigger it etc, but I'd like an official position. Ideally it should be documented somewhere on BT's help pages and customers should be informed upon signing up to the deal.

Re: How can I revert control of my Xbox account back to Microsoft?

NeilO — Tue, 07 Mar 2023 12:19:56 GMT

Hi, @wideawakewesley thanks for posting, as long as you've opted out of the Game Pass Auto-renewal in MyBT the management of the pass automatically reverts back to Microsoft. We've picked up a few cases where this hasn't happened but these are isolated cases and need to be manually fixed. Are you experiencing this issue?

Thanks

Neil

Re: How can I revert control of my Xbox account back to Microsoft?

wideawakewesley — Tue, 07 Mar 2023 14:54:07 GMT

I am yes @NeilO

Re: How can I revert control of my Xbox account back to Microsoft?

NeilO — Tue, 07 Mar 2023 14:55:50 GMT

@wideawakewesley We'll need to raise a case to get that fixed for you, I'll send you a private message in a moment so you can get in touch with the moderation team.

Thanks

Neil

Re: How can I revert control of my Xbox account back to Microsoft?

RemovableSanity — Fri, 28 Apr 2023 19:09:34 GMT

Hu @NeilO

Is it possible for my account to be reverted back aswell?

Thanks.

Re: How can I revert control of my Xbox account back to Microsoft?

JohnC2 — Fri, 28 Apr 2023 19:15:42 GMT

Hi @RemovableSanity. I've sent you a Private Message, so you can get in touch with us, after your last post on Re: Gamepass Ultimate Problem - BT Community

Cheers
John

Re: How can I revert control of my Xbox account back to Microsoft?

UiBs85 — Tue, 16 May 2023 07:32:40 GMT

Can I get more information on this removal? I gifted the game pass to a friend at the time and now it’s expired but it still showing on his Xbox that his memberships are controlled by my BT account? Need it removed please?

Re: How can I revert control of my Xbox account back to Microsoft?

PaddyB — Tue, 16 May 2023 08:45:17 GMT

Hi @UiBs85,

Thank you for posting. If you send me your details, I'll get this investigated.

I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

Re: How can I revert control of my Xbox account back to Microsoft?

JohnC2 — Mon, 22 May 2023 09:07:41 GMT

Hi @UiBs85, thanks for your PM over the weekend and glad to know it's all resolved now.

Cheers

John

Re: How can I revert control of my Xbox account back to Microsoft?

djbitz — Fri, 26 May 2023 10:05:06 GMT

I'm having the same problem, my company provides me a yearly pass, that I cannot longer redeem. Can I contact one of you to help me with this problem please? @JohnC2 or @PaddyB ? Thanks in advance.

Re: How can I revert control of my Xbox account back to Microsoft?

PaddyB — Fri, 26 May 2023 11:11:42 GMT

Hi @djbitz,

Thank you for posting. I'll be able to take a look at this for you.

Thanks,

Paddy

Re: How can I revert control of my Xbox account back to Microsoft?

T1 — Sat, 27 May 2023 17:32:10 GMT

Hi @PaddyB

The same thing has happened to my Xbox account too.
Can you please advise how to resolve this?

thanks

Re: How can I revert control of my Xbox account back to Microsoft?

NeilO — Sat, 27 May 2023 18:28:42 GMT

Hi @T1 I'm sorry about that, I'll send you a private message so you can get in touch with the moderation team.

Neil

Re: How can I revert control of my Xbox account back to Microsoft?

DavidM — Sat, 10 Jun 2023 08:04:22 GMT

Hi @T1 ,

Sorry for the late reply. Can you check that now and drop me a message.

Cheers

David

Re: How can I revert control of my Xbox account back to Microsoft?

T1 — Sun, 11 Jun 2023 10:55:43 GMT

Hi @DavidM

I am unable to message you direct as my message function has disappeared?

As per our phone conversation earlier, I now have available the email address which is associated with the Xbox account.
Could you please call or private message me (hopefully that will let me access my messages again) in order for me to send you the email address.

Thanks

Mark

Re: How can I revert control of my Xbox account back to Microsoft?

Luke7 — Mon, 12 Jun 2023 12:35:12 GMT

Good afternoon, @DavidM @NeilO

I also appear to have this issue. Can you PM me what I need to do to recover control of my account? Thanks.

Regards,

Luke

Re: How can I revert control of my Xbox account back to Microsoft?

DavidM — Mon, 12 Jun 2023 12:49:12 GMT

Hi @Luke7 and welcome to our community.

Sorry you're also having problems managing the Xbox pass. I'm sure we can help you also. Check your inbox for my message and drop me a reply with the details.

Cheers

David

Re: How can I revert control of my Xbox account back to Microsoft?

djbitz — Tue, 13 Jun 2023 17:47:33 GMT

@PaddyB I got this picked up by your support team and got this e-mail at some point

"We've stopped your monthly subscription to Xbox Game Pass Ultimate, but you'll still be able to use it until 12 Jun 2023."

When I go to my XBOX Account I still see it managed by EE/BT:

When can I expect this to get back under my control?

Thanks.

Re: How can I revert control of my Xbox account back to Microsoft?

JohnC2 — Tue, 13 Jun 2023 18:08:38 GMT

Hi @djbitz, the account should pass back to microsoft within 24hrs of the expiry of your game pass.

Have you tried to redeem a pre-paid voucher for Xbox ultimate at redeem.microsoft.com?

If not please try this and let me know if it allows you to claim back your account from BT.

Cheers

John

Re: How can I revert control of my Xbox account back to Microsoft?

djbitz — Wed, 14 Jun 2023 07:26:37 GMT

Hi @JohnC2 , same error as before when I try redeeming:

I can only assume that `ConversionBlockedSyndicated` means just that. The account is syndicated to/by another entity.