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BT virtual rewards card

Jennybee5050 — Fri, 20 Oct 2023 12:25:22 GMT

Hi, my full fibre bband has been live for 14 days now but I have not received any info by text or email about claiming my £50 BT Rewards card.
Thanks in advance for you help x

Re: BT virtual rewards card

Keith_Beddoe — Fri, 20 Oct 2023 12:30:08 GMT

See https://www.bt.com/manage/bt-reward-card/

Re: BT virtual rewards card

Jennybee5050 — Fri, 20 Oct 2023 12:33:50 GMT

When I click and log in it says I have no rewards to claim but the offer was on my booking

Re: BT virtual rewards card

Keith_Beddoe — Fri, 20 Oct 2023 12:39:29 GMT

This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators.

I will ask one of them to post.

Re: BT virtual rewards card

JohnC2 — Fri, 20 Oct 2023 12:53:27 GMT

Hi @Jennybee5050, welcome to the forum and sorry you've not received your reward.

Have you placed your order via a link from a third party website like MSE, broadband choices. etc?

Cheers

John

Re: BT virtual rewards card

Jennybee5050 — Fri, 20 Oct 2023 13:13:08 GMT

Hi, no it was online through bt.com

Re: BT virtual rewards card

JohnC2 — Fri, 20 Oct 2023 13:25:20 GMT

Hi @Jennybee5050, The rewards card offers on bt.com stopped some months back. Was there a delay with your activation and do you remember when you originally placed your order?

Cheers

John

Re: BT virtual rewards card

Jennybee5050 — Fri, 20 Oct 2023 13:29:01 GMT

The Oder was placed on 19th Sept and activated on 6th October

Re: BT virtual rewards card

Jennybee5050 — Fri, 20 Oct 2023 13:29:52 GMT

It was a switch from Sky if that makes any difference

Re: BT virtual rewards card

JohnC2 — Fri, 20 Oct 2023 13:42:55 GMT

Hi @Jennybee5050, thanks for that information. I've sent you a Private Message so you can get in touch with the Mod team and we'll raise this with the rewards team for you.

Cheers

John

Re: BT virtual rewards card

Jennybee5050 — Fri, 20 Oct 2023 13:45:54 GMT

Thanks

Re: BT virtual rewards card

cushagjones — Mon, 19 Aug 2024 16:15:53 GMT

Having the same problem,been trying since June. Had email saying claim reward card but when you go on the link there is nothing to do with the reward card there.

Re: BT virtual rewards card

Katie_B — Tue, 20 Aug 2024 13:58:17 GMT

Hi @cushagjones.

Could you please share the link from the email you have received so I can get this looked into?

Katie

Re: BT virtual rewards card

cushagjones — Tue, 20 Aug 2024 17:45:07 GMT

hi , I hope this is ok and helps.

Re: BT virtual rewards card

Leanne_T — Wed, 21 Aug 2024 10:01:00 GMT

Thanks for sharing @cushagjones

We have fed this back to the relevant team.

Leanne.

Re: BT virtual rewards card

cushagjones — Wed, 21 Aug 2024 10:55:27 GMT

Thank you

Re: BT virtual rewards card

Leanne_T — Wed, 21 Aug 2024 11:03:22 GMT

No problem @cushagjones

Leanne 🙂