This topic

Equipment returns

Briang50 — Fri, 20 Oct 2023 16:33:38 GMT

Hello, I have an old BT Router that needs to be returned. My needs are quite simple - a returns label and a bag. I have spent a very long time on MyBT etc trying to find out how I can get what’s needed - without success.
can anyone help

Thanks

Brian

Re: Equipment returns

gg30340 — Fri, 20 Oct 2023 16:48:45 GMT

Call BT on 0330.1234.150 and ask for one to be sent out to you.

Re: Equipment returns

Briang50 — Fri, 20 Oct 2023 19:09:10 GMT

If only BT would answer the phone!!! Three attempts today each about 15 mins!!

Re: Equipment returns

JohnC2 — Fri, 20 Oct 2023 19:22:44 GMT

Hi @Briang50, sorry you couldn't get through to get a returns bag.

I've sent you a Private Message so you can get in touch with the Mod team and we'll order one for you.

Cheers

John

Re: Equipment returns

HHGTTG — Fri, 20 Oct 2023 19:38:15 GMT

Why bother? My old Home Hub3 which eventually became very unreliable must have been over 10 years old and so I got a much later one from eBay that was brand new for £10 in an online auction. However my HH3 is back in its original box and kept upstairs.

When, in the near future BT send me a Smart Hub 2 as part of their DV changeover I shall just dump that HH3.

Re: Equipment returns

JohnC2 — Wed, 25 Oct 2023 07:48:48 GMT

Hi @Briang50, thanks for your PM. I've ordered a returns bag for you this morning to return the equipment.

Cheers

John

Re: Equipment returns

Briang50 — Wed, 25 Oct 2023 09:58:35 GMT

Thanks John