This topic

If I stick with BT renewing in January for 2 years.....?

gspearson — Sat, 21 Oct 2023 09:59:26 GMT

My contract is due for renewal in January - at no price increase. There is no OpenReach fibre in prospect. If I recontract, how much would it cost me to leave the contract in order to get a service that BT+OpenReach can't provide? CityFibre is at the door.

Re: If I stick with BT renewing in January for 2 years.....?

VeteranISPUser — Sat, 21 Oct 2023 10:09:58 GMT

Hi @gspearson Why would you re-contract if CityFibre is at the door? Best to leave it without a minimum term is place and move on to a rolling 30 day contract by doing nothing. You cannot break your contract penalty free because Openreach cannot match the service. A contract is a contract.

Re: If I stick with BT renewing in January for 2 years.....?

Anonymous — Sat, 21 Oct 2023 10:07:29 GMT

A lot!

There's a formula buried somewhere deep in the web site but it's not specific. It only says they deduct their costs but don't say what they are, so you'd need to get a quote. If you intend to move then just don't renew & stay on a rolling contract.

Re: If I stick with BT renewing in January for 2 years.....?

gspearson — Sat, 21 Oct 2023 10:34:21 GMT

If I don't renew the rolling contract is £5 a month more, not much (on £41.24) but irritating. I've been with BT only for the last 50 years.

Re: If I stick with BT renewing in January for 2 years.....?

Keith_Beddoe — Sat, 21 Oct 2023 10:43:12 GMT

It will cost you a lot more than that if you renew and then cancel after a couple of months.

Re: If I stick with BT renewing in January for 2 years.....?

Anonymous — Sat, 21 Oct 2023 10:43:12 GMT

I assumed that as you said the price was staying the same that you are on Halo or similar, which gives a "no increase" promise. But even so, an extra £5pm for a few months will still be significantly less than an early termination fee. Or maybe look at 4G in the short term if you have good coverage.

Re: If I stick with BT renewing in January for 2 years.....?

Anonymous — Sat, 21 Oct 2023 10:48:32 GMT

@gspearson

Not a direct comparison, but Plusnet, (also part of BT Group), would charge you roughly the full outstanding amount of the contract - less 1% for early payment:

https://www.plus.net/help/my-account/early-termination-charges/

Re: If I stick with BT renewing in January for 2 years.....?

gspearson — Sat, 21 Oct 2023 10:57:05 GMT

I'm on Fibre 2 + phone + voicemail. I have a Deco mesh (big old stone house) so don't use the Smart Hub. The helpful advice here convinces me that preserving my options is worthwhile, as Zen+CityFibre could be installed within days and I have a couple of months to decide.

Re: If I stick with BT renewing in January for 2 years.....?

-Richie- — Sat, 21 Oct 2023 10:59:41 GMT

@gspearsonwrote:
how much would it cost me to leave the contract in order to get a service that BT+OpenReach can't provide? CityFibre is at the door.

The early termination charges can be found on BT.com - Early Termination page 228

Re: If I stick with BT renewing in January for 2 years.....?

Anonymous — Sat, 21 Oct 2023 11:00:01 GMT

@Anonymous

Incorrect.

As I posted previously & your own link states:

"We then reduce the charge to take account of any costs we save because of you leaving early, such as wholesale costs."

Same terms but slightly different wording from BT here. The fee that BT pay Openreach to provide the service is deducted.

Re: If I stick with BT renewing in January for 2 years.....?

Anonymous — Sat, 21 Oct 2023 11:16:15 GMT

@Anonymous

"@Paul608085

Incorrect.

As I posted previously & your own link states:

"We then reduce the charge to take account of any costs we save because of you leaving early, such as wholesale costs.""

Yes, I did see that part, which is why I said "roughly" in my previous post. Those costs are unknown at this stage.

My point was, along with other posters in this thread, (and also similar posts on the Plusnet Forums), cancelling mid-contract is almost as expensive staying with it for its duration.

Re: If I stick with BT renewing in January for 2 years.....?

Forthay — Sat, 21 Oct 2023 13:10:37 GMT

@gspearson I was in a similar position but rather than early termination decided to have a short overlap of services as they weren’t using the same infrastructure. The small extra cost for a couple of weeks is saving 60% on Fibre900 based on current prices and no budge from BT for signing up for another 2 years.

Re: If I stick with BT renewing in January for 2 years.....?

gspearson — Sat, 21 Oct 2023 14:00:16 GMT

As laying the fibre will be disruptive of our garden, and armed with the info you all have provided I think I will move to Zen in the next couple of months (when the garden is dormant and accessible).