This topic

Compensation

TomH1 — Mon, 23 Oct 2023 13:10:59 GMT

I have been without broadband for 27 days. This also means no Amazon or Netflix although paid for. Engineers did not turn up on 2 occassions. BT saying I am due no compensation. Surely this is not right.

Re: Compensation

Keith_Beddoe — Mon, 23 Oct 2023 13:25:54 GMT

@TomH1

Welcome to this user forum for BT Retail phone and broadband customers.

See https://www.bt.com/help/account-and-billing/automatic-compensation

Its automatic once the fault is fixed, and is paid as a credit towards future bills.

Re: Compensation

JohnC2 — Mon, 23 Oct 2023 13:36:32 GMT

Hi @TomH1, has the fault been fixed? If so then then compensation would be applied automatically as in the link @Keith_Beddoe has posted above.

Cheers

John

Re: Compensation

TomH1 — Mon, 23 Oct 2023 13:51:54 GMT

It has been fixed today. Although BT still maintain I am due nothing. Every second day they say the fault has been fixed although it hasn't. I think this is so they can avoid compensation

Re: Compensation

JohnC2 — Mon, 23 Oct 2023 14:11:36 GMT

Hi @TomH1, glad you're back in service. If the automatic compensation isn't applied or correct then check out: What if I want to query the compensation amount I've received?

You would need to wait until 30 days after the fault has been cleared before querying the amount.

Cheers

John

Re: Compensation

ctrlz — Mon, 23 Oct 2023 14:28:44 GMT

Was it an area affecting fault? If Openreach say it’s out of their control then compensation doesn’t apply.

Re: Compensation

TomH1 — Mon, 23 Oct 2023 14:55:34 GMT

Thanks for your help

Tom