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Can't claim my Xbox game pass through Content partners

Jimeoli — Mon, 23 Oct 2023 15:26:18 GMT

Hi, my BT fibre has been activated today and I have had an email to say I can claim the X-box game pass by clicking on the content partner section. However I cannot find this. I've read through a few threads and believe it maybe something to do with me having multiple BT acc numbers from old accounts. Any help would be appreciated.

Re: Can't claim my Xbox game pass through Content partners

DavidM — Tue, 24 Oct 2023 16:10:51 GMT

Hi @Jimeoli and welcome to our community.

Sorry you're having problems claiming your Xbox pass. Are you trying to claim using the app or via your MyBT?

Cheers

David

Re: Can't claim my Xbox game pass through Content partners

Jimeoli — Thu, 26 Oct 2023 10:01:58 GMT

Hi @DavidM I have tried on the app and on MyBT.

Re: Can't claim my Xbox game pass through Content partners

NeilO — Thu, 26 Oct 2023 11:01:37 GMT

Hi @Jimeoli lately I've seen it take up to a week for the content partners to appear after the order is completed, but the old account numbers could be causing an issue. I'll send you a private message and we'll be happy to get those removed.

Thanks

Neil

Re: Can't claim my Xbox game pass through Content partners

DavidM — Tue, 31 Oct 2023 19:38:09 GMT

Hi @Jimeoli ,

Thanks for sending over the details. I'm glad to see you got the game pass activated. Post back if you have any other problems.

All the best

David

Re: Can't claim my Xbox game pass through Content partners

Jimeoli — Tue, 31 Oct 2023 19:44:24 GMT

Thanks @DavidM and @NeilO all sorted now 😃