https://community.bt.com/t5/Bills-Packages/BT-agreed-a-price-on-the-phone-but-my-bill-is-higher/m-p/2322237#M160929 <P><SPAN>I rang BT on 14th October as our contract was expiring. They agreed to BB, phone and TV (including BT Sport/TNT) for £31.99/month. I was very happy (and surprised!) until the bill turned up today and they have added on £18.75 for BT Sport/TV.</SPAN><BR /><SPAN>I called them immediately, they listened to the recording but said that the BT person should not have agreed to that as a package. They have offered me £12/month for the extras instead of £18.75. When I called on 14th, these extras were offered for £10/month before I persuaded them to let me have them included in the £31.99 but that offer is apparently no longer available. I did try and haggle but he was having none of it.</SPAN><BR /><SPAN>I still have some cooling off time to cancel completely but I feel that they should honour their verbal agreement.</SPAN><BR /><SPAN>What should I try next? Ring back to make a complaint (if that is an option)?</SPAN><BR /><SPAN>Complaints in writing take 28 days to process.</SPAN><BR /><SPAN>Thanks</SPAN></P> Tue, 24 Oct 2023 08:49:40 GMT kwaker5 2023-10-24T08:49:40Z https://community.bt.com/t5/Bills-Packages/BT-agreed-a-price-on-the-phone-but-my-bill-is-higher/m-p/2322237#M160929 <P><SPAN>I rang BT on 14th October as our contract was expiring. They agreed to BB, phone and TV (including BT Sport/TNT) for £31.99/month. I was very happy (and surprised!) until the bill turned up today and they have added on £18.75 for BT Sport/TV.</SPAN><BR /><SPAN>I called them immediately, they listened to the recording but said that the BT person should not have agreed to that as a package. They have offered me £12/month for the extras instead of £18.75. When I called on 14th, these extras were offered for £10/month before I persuaded them to let me have them included in the £31.99 but that offer is apparently no longer available. I did try and haggle but he was having none of it.</SPAN><BR /><SPAN>I still have some cooling off time to cancel completely but I feel that they should honour their verbal agreement.</SPAN><BR /><SPAN>What should I try next? Ring back to make a complaint (if that is an option)?</SPAN><BR /><SPAN>Complaints in writing take 28 days to process.</SPAN><BR /><SPAN>Thanks</SPAN></P> Tue, 24 Oct 2023 08:49:40 GMT https://community.bt.com/t5/Bills-Packages/BT-agreed-a-price-on-the-phone-but-my-bill-is-higher/m-p/2322237#M160929 kwaker5 2023-10-24T08:49:40Z https://community.bt.com/t5/Bills-Packages/BT-agreed-a-price-on-the-phone-but-my-bill-is-higher/m-p/2322244#M160930 <P>A company does not need to honour any price made verbally and particularly if it should not have been made in the first place.</P> <P>If I were you I would take what has now been agreed but ask for conformation of that by email before accepting it.</P> <P>Failing that if you are not happy cancel within the 14 day period and move to a new provider.&nbsp;</P> Tue, 24 Oct 2023 09:17:00 GMT https://community.bt.com/t5/Bills-Packages/BT-agreed-a-price-on-the-phone-but-my-bill-is-higher/m-p/2322244#M160930 gg30340 2023-10-24T09:17:00Z