This topic

Full Fibre without TV packages.

StainlessSteel — Tue, 24 Oct 2023 13:37:46 GMT

I have been informed I will be transferring to Digital Voice. My BT home page says Full Fibre is now available to me. I wish to move to Full Fibre, but I don't want any TV package. At the bottom of the Home Page, the Broadband Only box is greyed out, so un-selectable. How do I change to Full Fibre without any TV package ?

Re: Full Fibre without TV packages.

licquorice — Tue, 24 Oct 2023 13:44:40 GMT

Broadband only refers to lack of telephony, nothing to do with BT TV. BT TV is an add-on if you require it.

Re: Full Fibre without TV packages.

imjolly — Tue, 24 Oct 2023 13:46:47 GMT

do you have an existing BTTV package and if so is it still in fixed contract period?

Re: Full Fibre without TV packages.

StainlessSteel — Tue, 24 Oct 2023 14:31:43 GMT

Exactly, I only want Broadband - Full Fibre, not any TV Package Add-Ons. I don't want a home phone - telephony either. That option is greyed out, so I can't select it on my BT homepage.

Re: Full Fibre without TV packages.

imjolly — Tue, 24 Oct 2023 14:34:20 GMT

I understand you only want broadband but do you currently have BTTV?

Re: Full Fibre without TV packages.

StainlessSteel — Tue, 24 Oct 2023 14:35:19 GMT

I don't have any existing TV Packages, but my Broadband - Home Phone package will expire in around one month, according to my BT home page. Perhaps you are right imjolly, the existing package may affect my service change choices.

Re: Full Fibre without TV packages.

imjolly — Tue, 24 Oct 2023 14:40:05 GMT

I would try phoning retentions 08007831401 as you now want to move from Broadband with phone to Broadband only which requires cancellation of existing contract so really need to wait until existing contract ends

Re: Full Fibre without TV packages.

StainlessSteel — Tue, 24 Oct 2023 14:53:14 GMT

Will do imjolly, I am waiting on a call back from BT. Thanks again.

Re: Full Fibre without TV packages.

StainlessSteel — Tue, 24 Oct 2023 15:33:02 GMT

Even though my BT Home Page says Full Fibre is available to me now, leading me into a world of BT confusion, I have just found out, it is NOT available in my area yet.