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Sorry, we can't show you any personalised deals at the moment

odnekkendo — Sun, 22 Oct 2023 21:54:32 GMT

Hi Team

My contract is due to end 23rd Nov and I have offers via the upgrade page but all I get is Sorry, we can't show you any personalised deals at the moment, I want to stay with BT and change to full fibre but without some of what I already have like halo3. I have phoned a few times over the last couple of months to get a deal I am happy with (full 900MB fibre) but the systems don't seem to help the renewals team for options to remove halo3 etc.

Any ideas, I have seen over threads with the same or similar issues but they seemed to get sorted via private messages so maybe that's the way I need to go 🙂

Thanks

Re: Sorry, we can't show you any personalised deals at the moment

odnekkendo — Wed, 25 Oct 2023 11:01:33 GMT

sorry to bump this. I also have rang renewals and they have opened a ticket around this i believe.

Re: Sorry, we can't show you any personalised deals at the moment

DanielS — Wed, 25 Oct 2023 11:59:49 GMT

Hi @odnekkendo,

Thanks for taking the time to post up on the Community.

I'm going to send you a private message that you can reply back to my team on. It will take us a few working days until we can get back to you but we will.

We can take a look to see what we can offer you.

Thank you
DanielS