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Old account causing issue on BTID

darrenmthomas73 — Sat, 21 Oct 2023 14:43:11 GMT

Hello John, I have this same issue. Would you be able to help me delete an old BT account from my BT ID please? Thanks in advance

Re: Delete old bt account

RobbieMac — Sat, 21 Oct 2023 14:44:25 GMT

Hi @darrenmthomas73

Welcome and thanks for your post! I have moved your post to start your own thread discussion.

I am sorry for the problems you're having with the old account on your BTID. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

Re: Delete old bt account

JohnC2 — Wed, 25 Oct 2023 11:50:20 GMT

Hi @darrenmthomas73, thanks for your PM to confirm that after setting up the BTID again it is working ok now.

Cheers

John

Re: Delete old bt account

darrenmthomas73 — Wed, 25 Oct 2023 13:25:07 GMT

Yep, you’ve been really helpful. All sorted and old account now gone.
Many thanks indeed