https://community.bt.com/t5/Bills-Packages/BT-ACCOUNT/m-p/2322709#M161010 <P>Hi,</P><P>I had to set up a new account after you incorrectly closed my first one.&nbsp;</P><P>As a result of this i have 2 account number s. the old number seems to be the active account and i can't access any of "my products". Therefore i have been unable to activate discovery plus. despite paying for it!</P><P>You also set me up with an EE dongle 4gee wifi device. i've now received a letter from EE demanding that i pay for this. At no point when during the conversation i had, was i told this would be something i'd have to sign up to. it was sold as a "good will gesture".&nbsp;</P><P>EE have now written to me saying they're passing it to a debt collection company.</P><P>Can you resolve both of these issues please?</P> Wed, 25 Oct 2023 20:02:43 GMT sealsparrowapplegoat 2023-10-25T20:02:43Z https://community.bt.com/t5/Bills-Packages/BT-ACCOUNT/m-p/2322709#M161010 <P>Hi,</P><P>I had to set up a new account after you incorrectly closed my first one.&nbsp;</P><P>As a result of this i have 2 account number s. the old number seems to be the active account and i can't access any of "my products". Therefore i have been unable to activate discovery plus. despite paying for it!</P><P>You also set me up with an EE dongle 4gee wifi device. i've now received a letter from EE demanding that i pay for this. At no point when during the conversation i had, was i told this would be something i'd have to sign up to. it was sold as a "good will gesture".&nbsp;</P><P>EE have now written to me saying they're passing it to a debt collection company.</P><P>Can you resolve both of these issues please?</P> Wed, 25 Oct 2023 20:02:43 GMT https://community.bt.com/t5/Bills-Packages/BT-ACCOUNT/m-p/2322709#M161010 sealsparrowapplegoat 2023-10-25T20:02:43Z https://community.bt.com/t5/Bills-Packages/BT-ACCOUNT/m-p/2322730#M161011 <P>This is a customer to customer self help forum, you are not talking to BT.</P> <P>Contact customer services <BR />0330 1234 150</P> Wed, 25 Oct 2023 21:12:36 GMT https://community.bt.com/t5/Bills-Packages/BT-ACCOUNT/m-p/2322730#M161011 licquorice 2023-10-25T21:12:36Z